The Ministry of Electricity is currently developing mechanisms to address pre-Runaki debts and will notify customers once a resolution has been confirmed. In the meantime, you may settle any outstanding balance online through e-Psule or in person at your nearest Commercial Office.

KYC (Know Your Customer) is the process of registering a property under the Runaki programme. Through this process, the customer's phone number will be linked to their registered property. The registration form is simple and straightforward, taking less than 3 minutes to complete.

Once a customer's KYC is validated, they will gain access to a range of services, including SMS notifications on their bill amount, consumption details, and payment reminders. Registered customers will also be able to access the Runaki application once it becomes available.

Customers can register their properties through any of the following channels:

1- QR Code: Scan the QR code on your blue bill to access the registration form directly.
2- Runaki Website: Visit the Runaki website and click on the "Submit Your Info" button to open the registration form.
3- Commercial Office: Visit your nearest Commercial Office in person.
4- Call Center: Call the Runaki Call Center at 1992 for assistance with registration.

Customers can verify their property ownership through one of the following methods, depending on their situation:

- If you know your electricity account number: Visit the Psula website and enter your electricity account number to access your digital bill, then take a photo of it for upload. Your electricity account number can be obtained from your property owner, or you may already have it if you are the owner.

- If you do not know your electricity account number but have a mechanical meter: Submit a clear photo of your mechanical meter, ensuring that all information displayed on it is visible. Please note that this applies even if a smart meter has already been installed in your home.

- If you do not know your electricity account number and no longer have a mechanical meter: Visit the Commercial Office and provide your Block ID to obtain a physical electricity bill. Please note that the Commercial Office may send a technician to your unit for inspection prior to generating the bill.

If the smart meter rollout is still ongoing in your area, please be patient as the installation team will visit your home as soon as possible.
If the rollout has already been completed in your area, you may schedule an appointment for installation. Once the appointment is confirmed, the team will typically visit within 5 to 10 working days.
Please note that the installation of smart meters is fully covered by the government, and there is no charge to the customer for this service.