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Project Rollout & Electricity Service

The rollout plan is being worked on progressively, and you will be notified once your turn comes to be switched to 24/7.

Private Generators will now work hand in hand with the government to be present as back-ups in case any unforeseen spikes or outages occur. Please be informed that when private generators are used, you will not have to pay for this service as it will be fully covered by the government.

Billing & Payment

No reimbursements will be given. If you pay too much, the extra money will be credited and used to reduce your debt or future bills.

You can proceed by paying your bill at the commercial office.

If you have old debt, collectors will only collect the monthly bill if you can’t pay the full amount. But if you want to pay everything (old debt + monthly bill), you can. It’s up to you how much you want to pay. based on the 2 options mentioned:
1- Customers are allowed to pay either their last cycle bill only or
2- The full amount but not how much they want to pay.

We are upgrading the electricity system and working on better ways to collect payments. For now, collectors will continue to visit at the end of the month. In the future, we’ll make paying your bills easier.

KYC (Know Your Customer)

KYC or “Know Your Customer” is a campaign aiming to gather important information about the customers. Key inputs consist of phone number, full name, block ID, area, etc.

For customers to remain updated about the project, to receive personalised support, and to ease the installation and repair of meters.

You can submit your information digitally by scanning the QR code available on leaflets or on the website (the process should not take more than 2 minutes to complete)
Or in person by visiting one of the 6 permanent municipality KYC centers opening from 8.30 am to 3.30 pm on working days between Sunday and Thursday or by visiting QI cards locations that will be shared on the website

- If you know your electricity account number: Submit a digital electricity bill by visiting the psula website and entering your electricity account number (which you may get from your owner or you might have if you are the owner) to access a digital bill and take a photo for upload
- If you do not know your electricity account number but still have a mechanical meter in your home (even if this is not active anymore): submit a clear photo of your mechanical meter which clearly displays all the information on it (please note: this is relevant even if a customer has a smart meter installed)
- If you do not know your electricity account number and do not have a mechanical meter in your home anymore: visit the Commercial Office and provide them with your block ID to obtain a physical electricity bill. The Commercial Office may send a technician to your unit for inspection before generating a physical bill.

Smart Meter Installation

Smart meters will ensure the accurate and fair recording of your electricity consumption. If your mechanical meter was working fine, you will experience no changes in your consumption. Rest assured that smart meters do not restrict the flow of electricity to households.

If the rollout is still ongoing in the area, please be patient; the team will visit your home as soon as they can.
If the rollout is completed in the area: You can schedule an appointment for the installation. Once you’ve made the appointment, the team will typically visit within 5 to 10 working days.
Please be informed that the installation of the smart meters is fully covered by the government and you will not pay anything for this service.

Need Further Assistance?

Our support team is here to help you with any additional questions or concerns.
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Phone number

1992

Available daily from

9 AM to 9 PM